BY SUBMITTING PAYMENT TO ROYAL BOAT CHARTERS AND TOURS AZ, YOU AGREE TO THE FOLLOWING IMPORTANT TERMS AND CONDITIONS:
CREDIT CARD USERS
YOU MUST PRESENT THE FOLLOWING AT THE TIME OF BOARDING: A VALID PHOTO ID AND THE PHYSICAL CREDIT CARD USED FOR THE BOOKING OF THE CHARTER.
CANCELLATIONS
FOR RESERVATIONS CANCELLED PRIOR TO 30 DAYS OF EVENT, CUSTOMER WILL GET 50% DEPOSIT BACK. FOR RESERVATIONS CANCELLED WITHIN 30 DAYS OF EVENT, DEPOSIT IS NONREFUNDABLE.
CHANGE OF VESSEL
WE RESERVE THE RIGHT TO SWITCH THE BOAT YOU RESERVED IF IT BECAME UNAVAILABLE FOR THE DATE AND TIME YOU RESERVED. IF THAT CASE OCCURS, WE WILL MAKE SURE FOR YOU TO BOARD A VERY SIMILAR BOAT TO THE ONE YOU RESERVED OR WILL PLACE YOU AND YOUR GUESTS ON LARGER VESSEL THAT HAS SIMILAR AMENITIES TO THE ORIGINALLY RESERVED BOAT. WE RESERVE THE RIGHT TO ADJUST CLIENT'S RESERVATION TIME AT THE LAST MINUTE ACCORDING TO BOAT SCHEDULE CHANGES. IN ANY EVENT, YOU WILL BE NOTIFIED AT LEAST 24 HOURS PRIOR TO YOUR PLANNED DEPARTURE. CHANGE OF VESSEL IS NOT A GROUND FOR CANCELLATION.
REFUSAL OF SERVICE
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON WE DEEM APPROPRIATE.
WEATHER CONDITIONS POLICY
DURING MONSOON IN ARIZONA IT CAN RAIN, AND THEREFORE RAIN IS CERTAINLY POSSIBLE. RAIN IS NOT A GROUND FOR CANCELLATION. WE WILL MONITOR THE WEATHER AS WE GET CLOSER TO YOUR SCHEDULED DEPARTURE AND WILL UPDATE YOU. UNLESS WE INFORM YOU IN ADVANCE THAT YOUR CHARTER IS CANCELED, YOU MUST SHOW UP ON TIME AT THE MARINA FOR YOUR SCHEDULED TRIP. ONLY YOUR CAPTAIN CAN DECIDE IF THE CONDITIONS ARE SAFE TO GO OUT. CAPTAIN ALSO HAS THE SOLE OPTION TO POSTPONE DEPARTURE FOR UP TO 90 MINUTES IN ANTICIPATION FOR WEATHER IMPROVEMENT. WE ONLY ISSUE REFUNDS IF YOUR CAPTAIN FEELS IT IS NOT SAFE TO BE ON THE WATER! - NO OTHER EXCEPTIONS. TO COVER ANY EXPENSES ARISING FROM A CHARTER CANCELLATION, WE SUGGEST YOU TO PURCHASE TRAVEL/TRIP CANCELLATION INSURANCE FROM THIRD-PARTY BROKER.
ALL REFUNDS TO A CREDIT/DEBIT CARD (FOR ANY REASON) CARRY A 3% PROCESSING FEE MANDATE BY THE CARD PROCESSOR.
NOTE ABOUT DISPUTES
THE VENUE OF ANY ACTION ARISING FROM THIS AGREEMENT SHALL LIE EXCLUSIVELY IN THE COURTS OF THE CITY AND STATE OF ARIZONA, UNLESS ANOTHER PLACE IS MUTUALLY AGREED UPON, AND BOTH PARTIES SHALL SUBMIT TO THE JURISDICTION OF SUCH COURT.